Made in the USA
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Customer Service
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Returns & Exchanges
English | Portuguese
Our Policy
American Apparel unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace defective items or issue a refund for any defective item you wish to return.
If you're not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly exchange any item that you're not completely happy with.
Please note the following limitations:
To Make a Return or Exchange
If you wish to return or exchange an item for any reason besides defect (see limitations above), you will be responsible for return shipping charges. We will ship your replacement item(s) at no additional shipping charge.
All you need to do is complete the return form included with your order, remembering to indicate the style, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope. We recommend using a carrier that provides tracking, as American Apparel is not responsible for any lost shipments.
If Your Order is Defective
If your order either contains the wrong item(s) or defective items, we'll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well.
Contact customer service anytime, or call (11) 3894-3888, Monday - Friday, 11:00am - 7:00pm. An agent will process your request and assist you with return shipping. Complete the return form included with your order, remembering to indicate styles, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope.
 Send it here:
Consumer Exchanges
Rua Oscar Freire 433 São Paulo, Brazil 01426-901 If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return, usually within two weeks.
For questions or assistance:
(11) 3894-3888, (11) 7232-6783
11am - 7pm, Monday - Friday If you request a replacement:
When the returned item(s) is received, we immediately process a new order for your replacement item(s) and ship it to you with no additional shipping charge. You may see a new charge on your credit card statement, but the value of your returned item will be credited back with our Returns Department has completed processing your return, usually within two weeks.
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